“Hospice provider preview reports and CAHPS Survey provider preview reports have been updated and are now available. These two separate reports are available in your CASPER non-validation reports folder. Hospice providers are encouraged to review their Hospice Item Set (HIS) quality measure results from Quarter 3, 2018 to Quarter 2, 2019 and their facility-level CAHPS survey results from Quarter 3, 2017 to Quarter 2, 2019.
Providers have 30-days to review their HIS and CAHPS results (March 12, 2020 through April 13, 2020) prior to the May 2020 Hospice Compare site refresh, during which this data will be publicly displayed.
Should a provider believe the denominator or other HIS quality metric to be inaccurate or if there are errors within the results from the CAHPS Survey data, a provider may request CMS review. Providers must adhere to the process outlined on the Public Reporting: HIS Preview Reports and Requests for CMS Review of HIS Data webpage and the Public Reporting: CAHPS Preview Reports and Requests for CMS Review of CAHPS Data webpage.
For more information on how to access these reports, view the HIS Preview Report Access Instructions and the Hospice CAHPS Provider Preview Reports Access Instructions.”